Refund Policy

At Victoria Social Agency, we strive to provide high-quality services and customer satisfaction. Please read our Refund Policy carefully before making a purchase.

1. No Refunds After Order Completion

• Once an order is successfully completed, no refunds are available under any circumstances.

• Before placing an order, please ensure you are ordering the correct service.

2. Refund Eligibility

Refunds will only be issued in the following cases:

• If your order is not started within 24 hours due to a system error.

• If your order fails to complete, we will either complete the remaining balance or issue a partial or full refund based on the situation.

• If a payment is made by mistake, a refund request can be submitted, but approval is at our discretion.

3. Account Balance & Withdrawals

• Funds added to your account balance are non-refundable and can only be used for purchases within our platform.

• Users cannot withdraw their account balance unless they provide a valid reason, which will be reviewed on a case-by-case basis.

4. Chargebacks & Disputes

• Initiating a chargeback or dispute without contacting our support will result in immediate account suspension.

• If you have an issue with an order, please contact our 24/7 WhatsApp support, and we will resolve it as fairly as possible.

5. Gift Card Payments

• If you add balance via a gift card code, the amount will be credited to your account.

• Gift card payments are non-refundable, but the balance can be used for future orders.

6. Contact for Refund Requests

If you believe you are eligible for a refund, please contact our 24/7 support on WhatsApp with your order details and payment proof.

By using Victoria Social Agency, you agree to this Refund Policy and understand that refunds are only issued under the conditions stated above.