Terms & Conditions

Welcome to Victoria Social Agency. By using our services, you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase.

1. General Terms

• By accessing and using our website and services, you agree to be bound by these Terms & Conditions.

• We reserve the right to update or modify these terms at any time without prior notice. Continued use of our services after any changes means you accept the new terms.

• Violation of any terms may result in suspension or termination of your account without prior notice.

2. Services

• We provide Instagram followers, likes, and views to enhance your social media presence.

• Orders are typically processed and started within 1 to 30 minutes after purchase.

• We guarantee service stability for at least 30 days. If you experience a significant drop within this period, contact our support for replacements.

• Our services do not guarantee a specific level of engagement (e.g., comments or conversions) beyond the followers, likes, and views provided.

3. Payment & Refund Policy

• We accept payments via PayPal, Stripe invoicing, and gift card codes (provided with the email used for purchase).

• No refunds will be issued once an order is completed. Orders in progress cannot be canceled or refunded.

• If an order is not fully completed due to an error on our side, a partial or full refund will be issued at our discretion.

• Chargebacks or payment disputes without prior communication will result in account suspension.

4. Account Balance & Withdrawals

• Users can top up their account balance via PayPal, Stripe, or gift card codes.

• Account balances cannot be withdrawn or transferred to another account.

• If a user wishes to withdraw funds, they must provide a valid reason for review. Approval or denial is at our discretion.

• All balances and payment details are stored securely and are only used for service-related purposes.

5. Privacy & Data Protection

• We never ask for your Instagram password or any sensitive personal information.

• All user data, including purchase history and account balances, is stored securely and will not be shared with third parties.

• We use industry-standard security measures to protect your personal information and payment details.

6. Limitations & Liabilities

• We are not responsible for any account suspension, bans, or penalties imposed by Instagram due to policy violations. Users should ensure they comply with Instagram’s terms of service.

• We are not liable for any indirect, incidental, or consequential damages resulting from the use of our services.

• If services are unavailable due to maintenance, technical issues, or third-party restrictions, we will do our best to resolve the situation but are not responsible for any losses.

7. Customer Support

• We offer 24/7 customer support on WhatsApp to assist with inquiries and issues.

• Users must provide accurate order details when requesting support.

• Abusive or disrespectful behavior towards our support team may result in account suspension.

8. Governing Law

• These Terms & Conditions are governed by the laws of Australia. Any disputes must be resolved through negotiations first; if unresolved, they will be handled by the appropriate legal authorities.

By using Victoria Social Agency, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you have any questions, please contact our 24/7 support on WhatsApp.